[INFOGRAPHIC] Delivery tracking: the key to a positive customer experience
When it comes to illustrating the key role delivery tracking can play in the final steps of a customer’s successful online purchasing journey, the above infographic tells the whole story. After all, a picture’s worth a thousand words.
Today’s client clicks ‘checkout’ with a smile of satisfaction, a smile that indicates that they trust the brand with whom they’re making their purchase. Better still, that they’ll remember the brand in question – a brand they now trust – for future purchase.
The reason we created this infographic? In order to highlight what we at Web Geo Services see on a daily basis.
Thanks to algorithms linked to location data updated in real time, we can offer the customer information regarding their order’s delivery status – saving them valuable time – instead of offering them a delivery slot spanning several hours that forces them to wait for their package arrive. This feature is an invaluable tool for businesses looking to improve the quality of their customer experience.
In business today everyone is in agreement that the customer’s journey should be guided from beginning to end, and that everything from websites to customer service to email newsletters should be optimised to facilitate this experience. However, not every business has managed to incorporate this game-changing approach, the little extra that makes all the difference, to their commercial strategy.
Feel free to share this infographic, and do not hesitate to contact us for more information about our Last Mile Delivery service – a marketing tool not for the businesses of tomorrow, but for the businesses of today.